Ticketing that keeps every promise on time.
One shared inbox for every channel. SLA countdowns your team can actually see, routing that puts the right ticket in front of the right agent, and approvals for the moments that matter.
Deadlines your whole team can see coming
Define service levels by plan, priority, channel, product or customer value. Support.ng tracks first response, next response and resolution deadlines, and warns agents before anything breaches, not after.
- First-response, next-response and resolution timers
- Business-hours and holiday-aware countdowns
- Escalation matrix: breaches route to the right people
- SLA performance reports per team, agent and channel
Everything a serious support desk needs
Built for two agents or two hundred.
Custom statuses & fields
Model your exact process with custom ticket statuses, priorities, categories and typed custom fields.
Skill-based routing
Route by skill, language, product, customer value or load. Round-robin when you just want fairness.
Merge, split & link
Parent and child tickets, duplicates detected automatically, side conversations with third parties.
Approvals built in
Refunds above a limit, account closures, sensitive actions: all gated behind clean approval flows.
Collision detection
See who is viewing and replying in real time. No more two agents answering the same customer.
CSAT on every resolution
Automatic satisfaction surveys after resolution, wired straight into agent scorecards and reports.
Stop losing tickets. Start keeping promises.
Set up your desk in minutes, connect email and chat, and let routing do the rest.
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