Real people, trained on your business.
Don't build a support department. Activate one. Our agents learn your products, pass your certification, use your name and tone, and answer your customers like they've worked for you for years.
Your Support Pod
Not a random call centre. A named team with clear roles, dedicated or shared.
Support Agents
Certified on your products, answering chat, tickets, email and calls in your brand voice.
Team Lead
Owns your SLAs day to day, handles escalations and keeps quality steady across shifts.
QA Reviewer
Scores real conversations weekly against your standards, feeds coaching back to agents.
Knowledge Specialist
Keeps your Brand Brain current as your products, prices and policies change.
Workforce Coordinator
Plans shifts and coverage so the queue never sits unattended.
Account Success Manager
Your single point of contact, monthly service reports, coverage changes on request.
From stranger to specialist in four steps
No agent touches your customers until they've passed your bar.
Learn
Agents study your Brand Brain: products, policies, tone, escalation paths and prohibited statements.
Certify
Client-specific exams: product questions, mock tickets, mock calls. You see every score.
Shadow
Certified agents work supervised drafts first. Your team or our leads approve before anything sends.
Go live
Full operation with continuous quality review, monthly reports and re-certification on product changes.
From business hours to round-the-clock
Start with the hours you need and change coverage as you grow. Seasonal spikes, product launches and overflow days are all normal operations, not special requests.
Your rules, enforced by the platform
- Approve every script and saved reply before use
- Set refund limits and approval-required actions
- Review agent profiles, training scores and QA results
- Listen to calls, read transcripts, request agent replacement
- Agents appear under your brand: your names, your signatures
- Pause, scale up or scale down coverage any time
"We don't have a support department. Support.ng handles it."
Tell us about your business and volume. We'll design your pod, train it, and prove it before launch.
Talk to SalesSee Pricing