Deliver answers as fast as you deliver parcels.
Shipment tracking in every channel, voice queues that separate drivers from customers, and automations that catch delivery exceptions before the complaint lands.
Fleet-scale pain, handled
The pain
“Where is my package?” is 70% of your call volume.
With Support.ng
AI answers with the live tracking timeline in chat and WhatsApp, and speaks it on the phone line too.
The pain
Dispatch riders call in and queue behind customer enquiries.
With Support.ng
Dedicated voice queues route drivers to dispatch and customers to care, with different SLAs for each.
The pain
A failed delivery becomes an angry review before you even know it happened.
With Support.ng
Delivery-exception automations open a ticket, notify the customer, and schedule redelivery proactively.
Built for movers
Tracking in chat
Live waybill timelines in the widget, WhatsApp and the customer portal.
Driver & dispatch queues
Separate voice queues, ring groups and priorities for riders versus customers.
Missed-call recovery
Every dropped call becomes a callback task with the customer's shipment attached.
Exception automations
Failed delivery? The workflow notifies, reschedules and reports before anyone complains.