Support that keeps carts moving.
Order lookups, delivery questions and refunds handled automatically. Your team only sees the conversations that actually need a human.
The problems, handled
The pain
“Where is my order?” floods every channel on restock day.
With Support.ng
AI looks up the order and answers with live delivery status, on WhatsApp, chat and email, without an agent touching it.
The pain
Refund requests bounce between DMs, email and your payment dashboard.
With Support.ng
A refund workflow validates eligibility, applies your limits, routes approval and updates the customer automatically.
The pain
Carts get abandoned silently and you never learn why.
With Support.ng
Proactive chat catches checkout failures in the moment and either fixes the blocker or opens a ticket with full context.
Built for stores
Commerce connectors
FirstBy, Shopify and WooCommerce order data right inside every conversation.
Proactive chat
Trigger help on checkout failures, pricing-page dwell and repeat visits.
Missed-call recovery
Every missed call becomes a ticket and a callback task, automatically.
Peak-season pods
Add trained human agents for Black Friday and festive rushes, then scale back down.