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⇶ Support.ng Automation

Your best agent's judgment, running 24/7.

Build workflows visually: when this happens, check these conditions, do these things. No code, versioned, with a dry-run mode so you can test before anything touches a real customer.

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⚡ TriggerNew ticket createdChannel: Email, Chat, Web
If · ConditionIntent is Refund RequestAI confidence > 0.75
Yes
ActionAI drafts eligibility replyThen: send email · tag "Refund"
No
ActionAssign to Billing TeamPriority: High · notify lead

Every trigger, condition and action you'll need

Compose them any way your operation works.

⚡ Triggers

Ticket createdMessage receivedCustomer repliedSLA approachingSLA breachedCall missedCall completedChat abandonedNegative sentimentRefund requestedPayment failedIncident declaredCSAT receivedCustomer inactive

◇ Conditions

ChannelCustomer planPriorityProductCountryLanguageSentimentTime of dayCustomer valueAgent teamIssue typeAI confidencePrevious contacts

✓ Actions

Assign agentAssign teamChange priorityAdd tagSend replySend SMSSend emailStart AI agentRequest approvalCreate taskNotify managerCall webhookUpdate CRMCreate callbackEscalateClose ticketStart surveyCreate incident

Start from a recipe, not a blank canvas

Proven automations you can install in one click and tweak to taste.

↩

Refund request handler

Detect refund intent, check eligibility against policy, route to billing with an approval gate.

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◷

SLA rescue

30 minutes before breach: bump priority, alert the team lead, post to the escalation channel.

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★

VIP fast lane

High-value customer writes in? Straight to a senior agent with full context attached.

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☹

Negative sentiment alert

Angry message detected: flag the conversation, suggest an empathetic opener, notify a supervisor.

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✉

Missed call follow-up

Missed call becomes a ticket, customer gets an SMS apology with a callback booking link.

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✦

AI first responder

New chat answered by AI within your confidence rules; uncertain cases hand over with a summary.

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Automate the routine. Keep the human moments.

Teams on Support.ng automate 40%+ of repetitive work in their first month.

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