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✦ Support.ng AI

AI that answers from your approved knowledge. Nothing else.

Every answer is grounded in your Brand Brain: your products, your policies, your prices. It never invents a discount, a delivery date or a promise. When it is not sure, a human takes over.

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Customer asks: "What's your refund policy for damaged items?"
You can return a damaged item within 7 days of delivery for a full refund. Snap a photo of the damage, reply here with it, and we'll process the refund to your original payment method within 3 business days.
▤ Refund Policy v4▤ Delivery & Returns FAQ
Confidence97% · Auto-sent

Four operating modes. You set the dial.

From fully supervised to fully autonomous, per channel and per topic.

✍

Suggestion

AI drafts replies, your agents approve every one before it goes out.

⇄

Assisted

AI handles the simple stuff, routes anything uncertain to a human.

⚡

Autonomous

AI answers and performs approved actions within strict limits you set.

◎

Silent

AI works behind the scenes: summaries, triage, sentiment, categorization.

◷ Confidence Controls

You decide when AI speaks for you

Every AI response carries a confidence score. You choose the thresholds: what sends automatically, what waits for approval, and what goes straight to a person. Defaults that are safe, dials you can move.

  • Every answer records its sources and policy version
  • Per-workspace and per-channel thresholds
  • Full audit trail of every AI action
  • One-click kill switch, any time
95%+Answer automaticallyHigh-confidence, grounded answers go straight out
75-95%Agent approves firstDrafted and queued for one-click review
< 75%Straight to a humanWith AI context notes attached, so no time is lost
Thresholds shown are defaults. Fully configurable.
✦ Agent CoachLive during chats & calls
◎Intent: Billing dispute · Mood: Frustrated
▤Policy: Refunds over ₦50,000 need supervisor approval
→Next best action: Offer account credit, then open a refund approval
⚠Missing: Customer identity not verified yet
☷ For your agents

A coach on every conversation

While an agent types, the AI reads along: it flags the customer's intent and mood, surfaces the exact policy that applies, suggests the next best action and warns when verification or compliance steps are missing.

  • Suggested replies in your brand tone
  • Instant summaries of long conversations
  • Live translation across languages
  • Automatic quality scoring on every conversation
⚡ AI Actions

Let AI do, not just say, within your limits

Grant the AI specific, audited abilities: check an order, book an appointment, generate a payment link, start a refund. Every action has permission rules, financial limits and approval chains, and everything is logged.

  • Order status, bookings, address updates
  • Payment links and receipt resends
  • Refund initiation with amount caps and approvals
  • Rollback where the action supports it
Action logToday
✓Checked order #ORD-92831 for Adeola P. 10:42
✓Sent payment link ₦25,000 to Wade W. 10:31
◷Refund ₦68,000 for Theresa W. awaiting approval 10:18
✗Account closure request: escalated to human 09:55

AI you can actually trust with your customers.

Start in Suggestion mode today. Move the dial when the numbers earn it.

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