Every Nigerian business deserves world-class customer support.
Support.ng exists so that a two-person shop in Aba and a bank in Victoria Island can both answer their customers properly: fast, warm and around the clock.
Why we built this
Most support platforms sell software and leave you to staff it. Outsourcing firms sell people with someone else's tools. Cloud phone providers sell minutes. Businesses end up gluing all three together and customers feel the seams.
Support.ng is all three in one place: the software, the AI, the phone system and trained human agents who learn your business through a living Brand Brain. Start with the free software. Add AI when you grow. Add voice when the calls come. Hand the whole department to our pods when you'd rather build your product than your queue.
We're part of Bolrach Technologies, and we run support for the family's own platforms every day. We ship what we operate.
The four-layer support model
Every conversation finds its cheapest correct resolution, and escalates with context when it must.
Self-service
Help centre, FAQs and AI search answer the questions customers can solve themselves.
→AI support
Grounded AI agents resolve the fast lane: order status, bookings, resets, follow-ups.
→Human support
Your team, or our certified agents under your brand, handle judgment and empathy.
→Specialist escalation
Technical, finance and management escalations reach the right desk with full context.
What we believe
Every customer deserves an answer
Silence is the worst support experience. We build so nobody waits in the dark.
AI with receipts
Our AI answers only from approved knowledge, cites its sources, and hands over the moment it is unsure.
People are the product too
Trained, certified, fairly measured humans. Quality over speed, always.
Trust is the feature
Masked data, audit trails and approval limits by default, not as an upsell.
Built for millions
Nigerian scale is world scale. We engineer for the busiest market day, not the demo.
Empathy at the edges
Complaints, refunds, bad days. The hard conversations are the ones that build loyalty.
The Bolrach Technologies family, supported by Support.ng.
We're hiring support specialists
Love helping people and want to be trained, certified and fairly measured for it? Our Support Pods are growing.
Get in touch