Security is the product, not a feature.
Your customers trust you with their problems. You trust us with your customers. We take both seriously.
auth.ng sign-in, passkeys & MFA
Every business login runs through auth.ng single sign-on with passkeys and multi-factor authentication. No passwords stored on Support.ng, ever.
Workspace isolation
Every record is scoped to your workspace and enforced with database row-level security, so tenant data can never cross boundaries, even by mistake.
Encryption everywhere
TLS 1.3 for every connection and AES-256 encryption at rest, including attachments, call recordings and backups.
PII masking
Payment details and sensitive fields are masked for agents by default. AI pipelines run PII detection before any content leaves the platform.
Complete audit trails
Every important change writes an audit event: actor, workspace, before and after, IP and device. Scale plans can export the full trail.
Approval limits
Refunds, credits and other sensitive actions respect per-workspace financial limits and approval chains, for humans and AI alike.
NDPA posture
Built with the Nigeria Data Protection Act in mind: lawful basis tracking, consent records on every customer profile, data-subject rights workflows, and retention windows you control per plan.
GDPR posture
Export and erasure workflows, processor transparency, and per-workspace data-processing terms for teams serving customers in Europe and beyond. Enterprise plans can discuss data-location options.
Responsible disclosure
Found something? We want to know. Open a security ticket and our team will respond quickly, acknowledge your report, and keep you updated through resolution. Please avoid accessing other people's data while testing.