My tickets / #TKT-83408
Unable to receive OTP on my phone
#TKT-83408 · opened May 9, 2026 via Email
Open
AP
Hi, I'm trying to log in to my account but I'm not receiving the OTP on my phone number +234 803 123 4567. I've tried resending multiple times.
JS
Hello Adeola, thanks for reaching out. I've refreshed the OTP service on your account. Please try requesting a new code now and let me know if it comes through.
AP
It worked! Thank you so much.
Status
Received
May 9, 10:42 AM
Agent assigned
Jane · May 9, 10:47 AM
Awaiting your confirmation
We think this is resolved
Resolved
Did we fix it?
Confirming closes the ticket. You can reopen it any time within 14 days.
Details
Reference#TKT-83408
ChannelEmail
PriorityHigh
AgentJane S.